Customer Success Manager, SMB

Benefits

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About this role

Customer Success Manager, SMB Austin, TX At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their business goals in partnership with Qualia. You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth. We're looking for that perfect blend of sales drive coupled with a customer-service mentality that will help us create loyal, happy customers. RESPONSIBILITIES - Develop our SMB accounts into our highest value customers who are strong advocates and promoters of our software - Quarterback complex software implementations for top accounts - Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation - Help design processes, structures, and tools to effectively scale account management best practices - Provide day-to-day guidance and support to managed accounts - Massively expanding customer value by working closely with customer sales teams

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