Customer Success Manager, Mid-Market

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$78,856 national median

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, Mid-Market Austin, TX At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our Mid-Market-level clients. You will be an extension of their firm, helping them achieve their business goals in partnership with Qualia. You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth. We're looking for that perfect blend of sales drive coupled with a customer-service mentality that will help us create loyal, happy customers. RESPONSIBILITIES - Develop our Mid-Market accounts into our highest value customers who are strong advocates and promoters of our software - Quarterback complex software implementations for top accounts - Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation - Help design processes, structures, and tools to effectively scale account management - Provide day-to-day guidance and support to managed accounts - Expand customer value by working closely with customer sales teams - Collaborate with the

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