Customer Success Operations Manager - US

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Operations Manager - US Gurugram, IN About the Role PubMatic is adding a new Customer Success Operations Manager to our growing team! In this role, you possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption. What You'll Do Setup, manage troubleshoot and optimize US Mid-Market accounts on the PubMatic SSP Platform. Ensure on-time execution of technical integrations and deliver service excellence during implementation. Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g., Ticketing tool), including troubleshooting and resolving issues reported by publishers. Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield. Work with internal teams, including sales, marketing, business development, product management, and engineering, to deliver customized implementation plans to select clients. Keeping multiple support systems updated (e.g., Salesforce, JIRA, Zendesk, etc.) Actively respond to escalations for both Publisher and Demand clients relating to integration

Read the full description at pubmatic.com. FewerJobs shows a preview and links to the original posting.