Customer Success Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Company stage

Seed From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Lead New York City | OnSite ABOUT POINTONE PointOne is reinventing how law firms operate. Our AI-powered timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Following an excellent seed round and rapid customer adoption, we're expanding our customer success team to keep up with demand. WHO YOU ARE You have 5+ years of experience in customer success, account management, or other client-facing roles in a fast-paced, high-growth tech company - ideally in legal tech or other vertical SaaS. You have: - A passion for building deep, trusted relationships with customers - Excellent communication and problem-solving skills - Experience managing B2B customers with complex workflows or integrations - A proactive mindset - you don't wait for problems to be reported; you anticipate them - Experience working with product and engineering teams to represent the voice of the customer - The ability to distill and prioritize customer feedback into concrete action plans - An interest in AI and the future of professional services Most importantly: you're excited to own and build out the customer success function from day one, define what world-class customer experience means at PointOne, and help shape the company's culture and vision. WHAT YOU'LL DO As our founding Customer Success Lead, you won't just support customers - you'll create and scale the function. You'll design the systems,

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