Customer Success

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Seed From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Remote (Toronto) or On-Site (SF Bay Area), North America, South San Francisco Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an early-stage company. This is a hands-on role for someone who moves fast, thrives without a playbook, and wants to build one. What you'll do - Own the full post-sales journey for a portfolio of enterprise accounts, with a sharp focus on driving adoption and consumption of Biomni Lab. - Build relationships across the org - from VPs of Research to bench scientists and computational biologists - and become the person they call first. - Turn ad-hoc support into repeatable success plans; proactively identify and intervene when usage dips or blockers emerge. - Drive long-term NRR by proving clear ROI and partnering with AEs to surface expansion opportunities across new teams and business units. - Partner with our biologists and engineers to prioritize and structure user feedback - you're a direct line between users and the roadmap. - Lead onboarding workshops and business reviews that actually change how teams work. - Handle front-line support for your accounts; no problem is beneath you. Your skills and qualifications - 2-4+ years in a customer-facing role - Customer Success, Account Management, Solutions Engineering, or Consulting - supporting enterprise customers, ideally in top 20 biopharma. - Strong biology intuition; you can translate technical capabilities into outcomes researchers care about.

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.