Customer Success & Enterprise Support Lead, APAC

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Customer Success & Enterprise Support Lead, APAC Tokyo, Toyko, Japan Perplexity is an AI-powered answer engine used to solve billions of queries every month. We build accurate, trustworthy AI that powers decision-making for curious people and organizations worldwide. As we scale across Asia-Pacific, we are investing in a regional team that can deliver the same world-class experience our Enterprise Pro customers expect, in their language, in their time zone, and to their service standards. The Perplexity APAC team is the frontline for delivering Perplexity AI's industry-leading search capabilities to enterprise clients and individual users across Asia-Pacific markets. The team partners closely with Product, Engineering, Localization, and Technical Success to resolve complex technical issues while adapting our global support and success frameworks to regional expectations. This is a hybrid Customer Success and Enterprise Support role. You will own a book of Japan-headquartered Enterprise accounts end to end - onboarding, adoption, retention, and growth - while also serving as the senior technical escalation point for APAC support. Responsibilities Customer Success & Growth - Execute the Enterprise customer success strategy in APAC, serving as the primary point of contact for key APAC-based enterprise clients. - Drive initial enablement through high-quality onboarding and training, then define and run a targeted, goal-based engagement plan aligned with each customer's objectives. - Identify and support opportunities for expansion; partner with sales to translate customer insights into actionable growth strategies. - Manage retention by quantifying value delivered, monitoring health, and acting early on risk. - Generate customer insights

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