Mass Service Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Mass Service Specialist Shenzhen, China About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. Job Description The Mass Service Team oversees and operates Payoneer's end to end customer experience and proactively addresses issues for our top clients. The team combines service-orientation aiming to ensure smooth customer experience while keeping Payoneer compliant with top industry practices. Location: Shenzhen or Shanghai Role Responsibility: - Provide high quality services to VIP customers via different channels - Responsible for end-to-end resolution efficiency of operational issues - Work closely with sales team and understand customer profiles - Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations - Identify potential risks for major complaints and escalate Is this you? The Payoneers are: Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient For this role you are also: - Customer centric with problem solving mindset - Self-motivated to reach resolution,

Read the full description at www.payoneer.com. FewerJobs shows a preview and links to the original posting.