Escalation Fastlane Team Leader

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Escalation Fastlane Team Leader Manila, Philippines About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role summary The Fastlane Team Leader is a critical onsite leadership role responsible for owning end‑to‑end performance, capability building, and operational stability of the Fastlane team. This role goes beyond day‑to‑day people management and acts as the local authority for customer experience, quality standards, operational execution, and cross‑functional alignment. You will lead senior and junior Fastlane Escalation Specialists, ensure consistent delivery against SLAs, End-to-end, QA, and productivity KPIs, and serve as the primary bridge between the Fastlane Team and regional/global stakeholders. This role requires strong judgment, maturity, and the ability to lead through ambiguity and change. Location: Manila | On-site | Full-time What you'll do - People Leadership & Capability Building - - Own end‑to‑end people management for the Fastlane team, including hiring support, onboarding, coaching, performance management, and retention. - Lead performance and development through structured 1:1s, feedback, and data‑driven reviews; build succession and bench strength.

Read the full description at www.payoneer.com. FewerJobs shows a preview and links to the original posting.