Customer Experience Coordinator

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Customer Experience Coordinator Tampa, Florida, United States Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary The primary responsibility of the Customer Experience Coordinator is to drive closer relationships with our customers (physician practices, hospitals, and health systems). This key role will interact directly with our Provider Partners to ensure an excellent customer experience. The position will use their expertise of company products, services, and support resources to assist customers with inquiries, requests, or issues. You will represent the voice of the customer by understanding their needs and expectations. What You Will Do - Build relationships and engage practices to drive loyalty and identify opportunities to grow the business within the account. - Daily inbound/outbound customer interaction by phone/email - Role will be a hybrid of remote work from home and in the Tampa office - Be the product expert and drive product utilization by keeping the customer informed of product benefits and features. - Set and maintain realistic and attainable customer expectations - Ensure that service level standards are maintained and adhered to, based on the type of service/activity - Support internal platforms and customer relationship management tools for the best customer outcome - Schedules and coordinates the flow of work between departments to maximize

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