Program Manager, Supportability - Prague, Czechia

Benefits

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401(k) match

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Weekend work

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About this role

Program Manager, Supportability - Prague, Czechia Prague About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About The Team When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company-we are here to make our customers successful.” The Customer Success and Support teams are at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. We work to connect cross-functional stakeholders from Product, Marketing, and Engineering with customers. The ownership is tangible on this team-our customers' pain is our pain and their win is our win. The Role The Program Manager, Supportability is responsible for helping to identify where customer friction originates and systematically eliminating it. You will help execute feedback programs across customers, Support, and Product/Engineering to identify root causes of issues and drive durable fixes-through product improvements, better instrumentation, documentation, and other proactive measures. In the

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