Associate Asset Management - Client Services

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Associate Asset Management - Client Services 3 Locations Purpose and Job Summary: The primary focus of the position is to provide outstanding service to internal and external clients and to aid in the management and administration of our complex loan servicing portfolio through the superior execution of several core functions, interacting with Asset Management, Originations, Closing Coordinators, Investor Reporting and Accounting. This position should demonstrate a high level of knowledge of the servicing related inquires received from internal and external clients. The position will also provide leadership and direction to more junior team members. Performance of these duties at a high level of accuracy and responsiveness is critical to the department to respond to time sensitive requests & other key functions that ensure the satisfaction of our internal and external clients. Essential Duties and Responsibilities: Promptly responds and provides periodic updates to all client inquiries pursuant to company policies and service levels. Build relationships with external and internal clients. Provide direct communication with investors to provide updates and answer loan level questions. Act as the point of contact for customer issues, requests, and escalated issues as appropriate. Performs all introductory calls related to the closing of a new loan. Providing borrowers with any inquiry, request and/or activation issues to the online borrower portal system. Providing borrowers with any inquiry, request and/or activation issues to the online borrower portal system. Respond to all internal and external customer inquiries in a timely, accurate, and professional manner. Processes and documents any change in

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