Relationship Manager – Renewals & Growth

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Relationship Manager – Renewals & Growth New York City Relationship Manager - Renewals & Growth Location: This position is based in New York City, and in-office attendance is required Monday-Thursday with the ability to be remote on Friday. Who we are looking for: - 3-5+ years of experience in Renewals, Account Management, or Client Success, ideally within a SaaS or startup environment. - Demonstrated track record of surpassing retention and revenue goals, fueling business growth. - Sharp commercial instincts, with hands-on experience negotiating contracts and driving effective renewals. - Adept at creating powerful advocacy programs that generate referrals, references, and testimonials to boost credibility. - Exceptional communicator with a talent for cultivating strong, lasting client relationships. - Skilled at juggling multiple accounts and priorities seamlessly in a fast-paced, dynamic setting. - Well-versed in CRM and customer success tools like Salesforce, HubSpot, Asana, and Gainsight to optimize account management. What you'll be doing: - Take ownership of the renewal process across your client portfolio, consistently surpassing retention targets, and strengthening loyalty. - Unlock revenue potential by spotting expansion opportunities and partnering with Sales to drive strategic upsells. - Build and nurture meaningful client relationships founded on trust, proactive communication, and expert guidance. - Transform satisfied clients into passionate Onshore advocates by fostering referrals, case studies, and valuable references. - Keep a pulse on client health, proactively mitigate risks, and promote seamless product adoption for long-term success. - Lead impactful business reviews and success planning sessions that clearly showcase ROI and tangible

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