Collections Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Collections Specialist Buffalo Grove, Illinois, United States Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: The Collections Specialist is responsible for managing accounts receivable, ensuring the timely collection of outstanding balances, and maintaining positive client relationships. This role partners closely with Billing, Finance Operations (FinOps), Accounting, Client Support, and Treasury to resolve payment issues, investigate discrepancies, and reduce recurring collection risks. The ideal candidate is detail-oriented, customer-focused, and comfortable navigating payment discussions in a fast-paced fintech environment. Key Responsibilities - Monitor and manage assigned accounts receivable balances and aging reports - Proactively contact clients via email and phone regarding overdue invoices - Process and post customer payments accurately and timely - Create, manage, and monitor payment plans, ensuring adherence to agreed‑upon terms - Investigate and resolve billing discrepancies, short payments, and disputes - Investigate and reconcile negative balances, including overpayments or duplicate payments - Reconcile temporary credits and ensure proper application or reversal as appropriate - Collaborate with Billing, FinOps, Accounting, Treasury and Client Support to correct invoice issues and prevent recurrence - Maintain accurate documentation of all collection, payment, and reconciliation activities - Prepare reporting on collection status, aging trends, and risk items - Support

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