Customer Service Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Specialist Berlin, Berlin, Germany Company Description: Driven by our team of over 300 people from more than 40 different countries, Omio is changing the way we travel across Europe. With Omio you can compare and book trains, buses and flights to anywhere in Europe with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal. With over 800 European transportation partners across 15 countries, Omio is one of Europe's fastest growing travel companies backed by 20 million monthly users and the world's leading tech investors. We are now looking for the next great addition to our team as a Customer Service Specialist. Job Description: Communicate between travellers, Omio and, in certain cases, our transport providers Be the first point of contact for travellers across multiple channels (email, phone, live chat, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints) Deliver and maintain a high level of service and customer satisfaction Be proactively involved in creating and implementing new service processes and developing training manuals Qualifications: You possess superior communication and problem solving skills You speak German at a native level and have fluent English language skills; additional languages are always valued You like taking ownership of cases and are passionate about helping customers You are well organised with a constant drive to optimise processes You are able to work under pressure and work

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