Team Leader, Retail (Support)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Team Leader, Retail (Support) Shah Alam, Selangor, Malaysia Job Responsibility - Lead and guide Retail Operations team for West Malaysia - Manage and monitor daily operations of Retail operations for West Malaysia. - Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia. - Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards. - Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes. - Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets. - Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures. - Develop and test new operational processes on new services. - Pivotal roles in any Retail expansion projects in West Malaysia - Supporting roles in any new projects involving the Retail team. - Develop Standard Operating Procedures (SOP) for any Retail team-related process Requirements - Bachelor's degree in Logistics or Business (Preferred) - Minimum 2 years' experience in logistics management or coordination. - Proficiency in Microsoft Office programs especially in Excel and Google Drives. - Personable and a good communicator in both written & oral English. Other language skills will be a plus. - Self-starter with good initiative, and persistence to see us through this challengeExtremely proactive, organised and responsible - A strong sense of ownership in

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