CSM, Solutions (Early stage start-up, B2B SaaS)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

CSM, Solutions (Early stage start-up, B2B SaaS) Bangkok, Krung Thep Maha Nakhon, Thailand About Us As a stealth-mode start-up incubated within a software consultancy, our mission is to revolutionize the restaurant industry through seamless and personalized customer experiences. Our dynamic team is dedicated to transforming how restaurants operate with our cutting-edge Enterprise Restaurant Operations SaaS solution, helping them increase efficiency, drive revenue, increase loyalty and enhance guest satisfaction. We're on the lookout for passionate individuals to join us on this exciting journey. The Opportunity We're looking for a commercially-minded Customer Success Manager (CSM) to own and grow relationships with our enterprise and mid-market customers. This role sits at the intersection of account management, customer advocacy, and revenue growth. You'll be responsible for driving renewals, upsells, and cross-sells, while deeply understanding customer pain points and feeding insights back into Product, Sales, and Operations. Success in this role means customers stay longer, use more of our platform, and see clear ROI from our product. What you will do Customer Relationship & Retention - Own a portfolio of restaurant customers across Enterprise and mid-market segments - Act as the primary point of contact post-onboarding - Build trusted, long-term relationships with owners, operators, and managers - Drive strong renewal outcomes through proactive engagement and value delivery Upselling & Cross-Selling - Identify expansion opportunities across additional features, modules, locations, or licenses - Proactively position relevant upsell and cross-sell solutions based on customer needs - Forecast and manage the expansion pipeline in collaboration with Sales -

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