Customer Experience Lead

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Experience Lead Country United States | State/Province Texas | City Houston | Other Work Locations Requisition ID: 93621 At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today. Position Specific Description Job Overview Employees in this role are the recognized experts within the organization and area of focus. Employees in this job provide expertise and strategic focus needed to conduct complex operational analyses that support informed decision making within the business unit. Job Duties & Responsibilities Conducts analyses and prepares reports that provide operational and/or technical support to business operations Conducts quantitative and qualitative research to support small to medium special projects Assists with process design and modification for continuous business improvement Directs, mentors and coaches lower level analysts Performs other job-related duties as assigned Required Qualifications High School Grad / GED Bachelor's or Equivalent Experience Experience: 7+ years Preferred Qualifications Bachelor's Degree NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more. Employee Group: Employee Type: Job Category: Organization: Relocation Provided: NextEra Energy is an Equal Op

Read the full description at jobs.nexteraenergy.com. FewerJobs shows a preview and links to the original posting.