Senior Manager, Fulfillment Operations & Customer Experience, Branded Commerce

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified checked Jun 7, 2026

Salary

$135K-$145K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

126% above the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Manager, Fulfillment Operations & Customer Experience, Branded Commerce New York, NY The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for. Job Description The New York Times Store is looking for a Senior Manager, Fulfillment Operations and Customer Experience. You will oversee the end-to-end post-purchase journey, from inbound inventory and warehouse operations through order fulfillment, shipping, and customer support. About the Role: You will lead our network of fulfillment partners, operations management, cost efficiency, and a seamless customer experience that reflects the quality of The New York Times brand. This is a hybrid role based in our New York headquarters, reporting to the Managing Director. You can typically expect to be in the office 3 days per week. Responsibilities: - Lead the end-to-end post-purchase customer journey, ensuring a seamless, high-quality experience from order placement through delivery - Lead all fulfillment partner relationships, including our 3PL (branded merchandise), print plant (newspapers), and print-on-demand vendor. Be the primary contact, holding partners accountable to performance and SLA standards. -

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.