L2 Technical Support Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

L2 Technical Support Engineer Taipei, Taiwan, Taipei, Nei-Hu District, Taiwan Role Overview: As a Level 2 Technical Support Engineer , you will be a key member of the NETGEAR Enterprise Support organization, delivering high-quality technical assistance to business customers across a range of networking products. In this role, you will troubleshoot customer issues, manage support cases, and collaborate with internal teams to deliver effective solutions. You will handle moderately complex technical problems and escalate more advanced issues to L3 Technical Support Engineers when needed. Key Responsibilities: Customer Support & Troubleshooting · Provide front-line support via phone, email, and chat for NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium. · Diagnose and resolve moderately complex wired and wireless networking issues. · Apply structured troubleshooting methodologies, follow established procedures, and escalate complex or unresolved issues to L3 Technical Support Engineers when required. · Collaborate with L3 engineers to support efficient resolution of escalated cases. · Communicate clearly with customers of varying technical levels, ensuring a smooth and professional support experience. · Deliver a customer-focused, empathetic, and solution-oriented experience. Case Management & Collaboration · Manage a queue of support tickets, ensuring timely and accurate resolution. · Collaborate with peers, senior engineers, and cross-functional teams to resolve issues and share knowledge. · Document troubleshooting steps, findings, and resolutions clearly in internal systems. Performance & Quality · Strive to exceed targets for customer satisfaction, productivity, and quality. · Identify recurring issues and contribute to process and product improvements. · Stay

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