Customer Value Architect & Journey Mapping Lead - Enterprise Sales Enablement

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

$131K-$190K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

38% above the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Value Architect & Journey Mapping Lead - Enterprise Sales Enablement Menlo Park, CA; Seattle, WA; New York, NY It is an exciting time to be at Meta as we're building a Success team to support high growth in our Enterprise GTM Group. We are seeking a Customer value architect and journey mapping professional, who will be responsible for researching our customers' journey to success across multiple use cases and industries, identifying friction points, gaps and opportunities to accelerate their time to value. Responsibilities: - This is a customer-facing, high priority role which requires evidenced success with communication, organization, business, analytical and technical skills. This Customer Journey Manager is responsible for leveraging data and customer insights to design and improvements to the customers journey to success - You will be a key member of the Success and Sales Enablement core team, and work on both short-term tactical journey changes, as well as longer-term transformational opportunities. This role will report directly to the Director of Global Customer Success - Own qualitative and quantitative research and documentation as it pertains to the success journey for our covered accounts, beginning with Large Enterprise (Fortune 500) - Understand our existing customers, their use cases, jobs to be done in a deployment, common pain points and how business messaging can address customer needs - Work cross-functionally with teams such as Marketing, Global Business Solutions (Sales), Product Engineering, Partner Organization, Insights and analytics and Customer Success Managers in the field - Document and demonstrate the current

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