Customer Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Specialist Remote job Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement. We are developing a partner advertising high-load system with a large RPS, convenient and modern interface. We are growing exponentially and successfully implementing new technologies to accelerate this growth and the system as a whole. We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience. The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company. Job Responsibilities - Handle and resolve customer complaints providing the best customer experience. - Investigate complaints, troubleshoot issues and identifying trending problems. - Report bugs to the technical team. - 1+ year experience as a Customer Support Specialist ( сhats, emails, tickets). - Ability to work morning, day and night shifts. - Very good English skills (С1). - Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...). - Perfect communication and problem-solving skills. - Customer orientation and ability to adapt/respond to different types of characters. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us:

Read the full description at mayflower.recruitee.com. FewerJobs shows a source-linked preview and links to the original posting.