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Customer Support Specialist

Mayflower - Remote job

Posted May 11, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
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Verification
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Salary
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026
Work mode
Remote From the posting source checked Jun 20, 2026
In-office days
0 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Required From the posting source checked Jun 20, 2026
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Specialist Remote job Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement. We are developing a partner advertising high-load system with a large RPS, convenient and modern interface. We are growing exponentially and successfully implementing new technologies to accelerate this growth and the system as a whole. We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience. The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company. Job Responsibilities - Handle and resolve customer complaints providing the best customer experience. - Investigate complaints, troubleshoot issues and identifying trending problems. - Report bugs to the technical team. - 1+ year experience as a Customer Support Specialist ( сhats, emails, tickets). - Ability to work morning, day and night shifts. - Very good English skills (С1). - Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...). - Perfect communication and problem-solving skills. - Customer orientation and ability to adapt/respond to different types of characters. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us:

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