Senior Software Engineer, Self-Serve Intelligence

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About this role

Senior Software Engineer, Self-Serve Intelligence San Francisco, CA At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Every day, millions of riders and drivers depend on Lyft - and when something goes wrong, we want to make it right as fast as possible. The Self-Serve Intelligence team within Safety & Customer Care org is building the AI-powered systems that do exactly that: resolving rider and driver suboptimal experiences without agent involvement through intelligent solutions in AI Assist (e.g. AI Agents), automations, and self-serve workflows. We're building backend systems, APIs, and AI-powered products that fundamentally rethink how customers get help - combining robust engineering with GenAI to deliver reliable, scalable self-serve experiences. As a Senior Software Engineer on the Self-Serve Intelligence team, you will design, build, ship, and maintain backend services and AI-powered products (e.g. various AI Agents) that autonomously resolve customer suboptimal experiences. You'll own the full lifecycle - from system design and prototyping through production deployment and operational excellence - partnering with product, design, data science, and operations to deliver high-quality, reliable solutions at scale. Responsibilities: - Design, build, ship, and maintain scalable backend services and GenAI-powered products (e.g. AI Agents) that resolve rider and driver suboptimal experiences autonomously - Develop robust evaluation frameworks to measure and improve the quality and impact of GenAI-driven customer experiences - Lead projects from idea to production, owning end-to-end system design, implementation,

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