Ops Associate

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Ops Associate Paris | Hybrid | Remote THE MISSION At Lucis https://lucis.life/?utm_source=career_job_desc&utm_medium=content, we believe healthcare should be preventive, not reactive. We're building the OS for human longevity to help people add more healthy years to their lives. You can read more about who we are and how we work here https://lucis.life/careers?utm_source=career_job_desc&utm_medium=content. THE ROLE We're hiring our first Ops Associate. You are the voice of Lucis to our members and the face of Lucis to our labs. What you'll own: - The member experience - Direct ticket handling across email, chat, and phone - you're on the queue - Macro library, tone guide, CSAT/NPS tracking, QA of outgoing replies - De-escalation of sensitive health conversations - The lab partner portfolio (owned) - SLA tracking, QBR prep and running, partner documentation, SOPs - Field visits to collection centres across active markets - New partner and new centre onboarding - The bridge between the two (highest leverage) - Systemic issue detection - pattern-matching across tickets and partner performance - Cross-functional bug loop with Product & Engineering - Launch ops for new markets, partners, and product flows - Tooling and automation (Intercom, Attio, Notion, n8n / Make, LLM-based workflows) In a typical week you might - answer 200 member tickets across email and chat - warmly, honestly, with your name on them - spend a morning inside a collection centre in Île-de-France, watching samples get labelled and meeting the staff who handle our members - run your first-ever QBR with Eurofins, using the dashboard

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