Senior Director, IT Infrastructure and End User Experience

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified not verified - source not recorded; timestamp not recorded

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Director, IT Infrastructure and End User Experience Cambridge, MA USA Your Impact at LILA The Senior Director, IT Infrastructure and End User Experience is a senior technology leader responsible for the strategy, design, delivery, and operation of the enterprise's corporate IT infrastructure and the end-to-end employee computing experience. This role is the accountable owner for a broad IT portfolio spanning corporate networks, endpoints, identity, audio/visual systems, print infrastructure, and the full collaboration and productivity suite-including Microsoft 365, Google Workspace, Slack, Notion, and Zoom. Equally, this leader owns every stage of the end user technology lifecycle: onboarding, offboarding, birth-right access provisioning, service requests, helpdesk support, end-user enablement (hardware, software, accessories, training), AI enablement, and delivery of overall IT services. The goal is a secure, resilient, and modern technology environment that empowers employee productivity and business growth. Reporting to the Chief Information and Security Officer (CISO), the Senior Director leads a multi-disciplinary team of engineers, administrators, support professionals, service providers, and manages significant operational and capital budgets. The role partners closely with Business Systems, Cloud, Security, IT/OT Convergence, GRC, HR, and other business stakeholders to deliver a frictionless, consumer-grade digital workplace. The successful candidate will balance operational excellence with continuous innovation-driving collaboration platform modernization, automation, AI enablement for the workforce, and Zero Trust principles-while keeping employees, performance, reliability, and compliance outcomes at the center of every decision. What You'll Be Building Strategy & Leadership - Define and execute the multi-year roadmap for IT infrastructure and end user experience aligned to enterprise

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.