Business Systems Engineer II - Support

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Business Systems Engineer II - Support Mexico - Remote | Remote ABOUT THE ROLE: We are seeking a dedicated Systems Engineer to join our team. In this role, you will provide critical support for our Brokerage business Support Ecosystem including: Front (focus), Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact for users experiencing issues, ensuring prompt resolution and minimal disruption to business operations and systems performance. WHAT THE CANDIDATE WILL DO: Issue Resolution: Diagnose and resolve technical issues, from user issues to system issues like failing python scripts or integrations. Systems Engineering: Develop & maintain automation and integration in Front, Zendesk and other applications using internal tooling along with SQL and Python, ensuring robust performance and reliability. User Support: Serve as the primary contact for support inquiries related to our Support Ecosystem. Ticket Management: Log all support requests in the ticketing system, ensuring accurate documentation of issues and resolutions. Escalation: Identify and escalate complex issues appropriate teams, following established protocols. Communication: Maintain clear and professional communication with users throughout the support process. Knowledge Base Contribution: Update and maintain support documentation and FAQs to assist users with common issues. Collaboration: Work closely with cross-functional teams to address recurring issues and improve system functionality. BASIC QUALIFICATIONS Technical Skills: Intermediate knowledge of SQL, Python, or Automation and Scripting Skills. Experience: 3+ years of experience in a technical support role, preferably supporting enterprise applications. Customer Service: Excellent interpersonal and communication skills with a strong focus on customer

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.