Technical Writer I

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
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Mental health support

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Relocation assistance

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Childcare support

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Salary

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401(k) match

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Role

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Technical Writer I Grapevine, TX, USA Technical Writer I Grapevine, TX, USA Posted Monday, May 18, 2026 About Kubota Kubota builds equipment that supports the work and livelihoods of people across North America - from compact tractors to construction equipment and turf care solutions. Our Product Support organization ensures dealers have the accurate, timely information they need to resolve customer issues quickly and effectively. Overview The Product Support Technical Writer is responsible for developing, maintaining, and improving the reference materials used across Kubota's Product Support organization. This role ensures that all dealer‑facing information-covering parts, service, warranty, and technical inquiries-is accurate, accessible, and aligned with current systems and processes. The Technical Writer works closely with cross‑functional teams to create, validate, and continuously improve procedures, knowledge articles, and resources within Salesforce/K‑Service to enhance dealer efficiency and issue‑resolution consistency. What You'll Do Maintain and update Product Support reference materials, knowledge articles, and documentation within Salesforce/K‑Service. Ensure new model launches, product updates, supersessions, and policy changes are accurately reflected in dealer‑facing resources. Create, revise, and publish support content such as Quick Reference Guides, workflows, and process documentation. Collaborate with Parts, Warranty, Technical Support, and other internal teams to validate information before publication. Monitor dealer inquiries and case trends to identify recurring issues and recommend improvements. Develop and refine internal procedures to improve consistency, efficiency, and the overall dealer support experience. Communicate errors, inconsistencies, or missing information to appropriate teams and ensure timely corrections. Support the creation and distribution of updates, notifications, and release notes

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