QA Engineer (MIS) (Remote)

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About this role

QA Engineer (MIS) (Remote) Remote KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. As a QA Engineer supporting MIS teams, you will work across diverse business systems including SaaS platforms (NetSuite, Salesforce, Workday, etc.), hosted solutions, and internally developed applications to ensure high quality output. This role requires a self-starter mentality and the ability to quickly learn new systems and requirements, including specialized testing for AI systems and Large Language Models (LLMs). This role is ideal for someone who thrives on continuous learning, takes ownership of quality assurance processes, and can quickly become proficient with new applications and technical environments. Responsibilities: Test Strategy and Planning - Develop and implement comprehensive test strategies for MIS systems and projects - Create detailed test plans and test cases for new features, enhancements, and integrations - Maintain QA best practices and standards across all platforms - Quickly adapt to and learn new systems, platforms, and business processes with minimal guidance - Proactively dig into requirements documentation to thoroughly understand system functionality

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