Technical Team Lead

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Team Lead Role: - Technical Team Leader (L1 Service Desk) Location: - Sydney Status - Permanent Full-Time role General shifts only NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role. JOB DESCRIPTION: - Position Summary Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach and groom the team. Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Required skill set General knowledge & skills: - Knowledge of Customer care operations - Experience in managing teams - Able to coach, mentor, motivate and interact with people - Excellent verbal and written communications - Strong decision making and analytical ability - Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Technical skills - Min. 2-3 yrs. experience in working in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. - Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite - Advance knowledge of T/S Small Forms (iOS, Android, Windows) - Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions - Intermediate knowledge of Network collaborations & VPN T/S - Intermediate Networking knowledge - Familiarity with RDC (Remote Desktop Connection) Job duties and responsibilities

Read the full description at sjobs.brassring.com. FewerJobs shows a preview and links to the original posting.