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Director, Product Management - Global Customer Experience

iHerb - United States of America - Remote / Home Office

Posted May 19, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
$245K-$260K From the posting source checked Jun 20, 2026
401(k) match
Not verified

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Market context

U.S. role benchmark (BLS OEWS)
$102,662 U.S. median for this role
Projected growth (BLS Employment Projections)
+5.4% - Faster than average

146% above the BLS role benchmark for product management aggregate.

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Product From the posting source checked Jun 20, 2026
Seniority
Director Plus From the posting source checked Jun 20, 2026
Work mode
Remote From the posting source checked Jun 20, 2026
In-office days
0 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, Product Management - Global Customer Experience United States of America - Remote / Home Office Job Summary: The Director, Product Management - Global Customer Experience will lead the global digital customer experience across desktop web, mobile web, and native apps. This role will oversee product strategy, roadmap execution, experimentation, and cross-functional delivery for key commerce experiences including Product Detail Pages (PDPs) for new and returning users, User Generated Content (UGC), SEO / GEO / SEM product experiences, Product cards and merchandising surfaces, Product comparison capabilities, Cross-sell and upsell experiences. Job Expectations: Product Strategy & Vision - Define and drive the global product vision, strategy, and roadmap for customer experience initiatives across desktop, mobile web, and native apps. - Build differentiated shopping experiences that improve product discovery, trust, engagement, conversion, and customer retention. - Develop customer-centric strategies tailored for both new and returning users throughout the shopping journey. - Identify emerging industry trends, AI-driven commerce opportunities, personalization capabilities, and competitive differentiators. Product Ownership Areas Product Detail Pages (PDPs) - Own end-to-end PDP experiences for: - New customer acquisition journeys - Returning customer engagement and conversion optimization - Optimize content hierarchy, merchandising, trust signals, personalization, and conversion levers. - Drive experimentation around pricing visibility, recommendations, bundling, subscriptions, and purchase confidence. User Generated Content (UGC) - Lead strategy for ratings, reviews, Q&A, customer photos/videos, and community engagement experiences. - Improve trust, content quality, moderation frameworks, and conversion impact of UGC. - Partner with AI/ML teams to enhance content summarization, sentiment extraction, and

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