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Technical Support Engineer, L2

HackerRank - Hybrid in Bangalore, India

Posted Jul 9, 2025

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About this role

Technical Support Engineer, L2 Hybrid in Bangalore, India HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world's most innovative companies to build strong engineering teams ready for what's next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role We're looking for a Technical Support Engineer (L2) to own complex customer escalations end-to-end, from first investigation to final resolution. You'll debug platform, API, and integration failures, collaborate directly with Engineering on confirmed bugs, and lead incident response for high-severity issues. This role sits at the intersection of technical depth and customer experience. The best TSE 2s don't just close tickets. They take pride in the outcome and understand that their work directly drives customer retention and HackerRank's success. What you'll do - Own complex technical escalations from investigation through customer closure, with no loose ends - Debug platform, API, and integration failures systematically, resolving the majority independently before escalating to Engineering - Collaborate with Engineering on

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