Director - Service Delivery (Westlake)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director - Service Delivery (Westlake) Westlake Coach and develop senior managers and managers to meet high performance standards. Drive ownership of team KPIs (SLA, NPS, CSAT, FCR) and maintain operational rigor. Implement agile performance management systems and continuous improvement loops. Partner cross-functionally with Tech, Product, and Sales to lead transformation efforts. Cultivate a culture of urgency, discipline, and scalable success. Formalize leadership development frameworks with structured coaching cadences and calibration. Facilitate cross-functional leadership development roundtables to build shared practices. Provide decisive leadership during escalations and inflection points. Track and report coaching effectiveness using engagement and performance data. Align service delivery results with strategic goals (e.g., retention, upsell, digital adoption). Communicate with influence and clarity across teams during ambiguity and change. Convert client feedback into strategic service enhancements. Champion innovation in tooling, processes, and workflows that remove friction. Forecast staffing and budget needs in partnership with Finance and WFM. Sponsor stretch and rotational development programs to elevate emerging talent.

Read the full description at goosehead.wd503.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.