Product Support Manager, gUP Play (English, Japanese)

Benefits

Parental leave

18 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

18 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Support Manager, gUP Play (English, Japanese) Tokyo, Japan As a Product Support Manager in Google Play for Japan and Singapore and Australia Compliance, you will be helping users at scale balancing human support and AI solutions. You will land new features with our users and work on a project basis to solve problems leveraging your problem-solving, operational, and program management skills to the team, including influencing product strategy, developing scalable product solutions, helping onboard new users, optimizing workflows, and providing technical implementation services to our users, with the goal of delivering actual and tangible outcomes. You will be the strategic architect of the user experience in Google's one of the most sophisticated markets for play. You will integrate AI and LLM solutions into the Japan support landscape, and the operational grip to learn the compliance requirements of Australia and Singapore. You will manage the end-to-end Japan support strategy, and operations specifically tailoring experiences for high-value users and ensuring that product launches are not just ready, but optimized for local market nuances. Simultaneously, you will be the domain expert for APAC compliance, working in the trenches with the APAC Compliance team to ensure our products and support strategies are legally bulletproof and safe for users. In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product

Read the full description at www.google.com. FewerJobs shows a preview and links to the original posting.