Strategy & Operations Manager, Customer Success

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About this role

Strategy & Operations Manager, Customer Success New York, NY About GlossGenius GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back - doing the jobs owners never had time for and couldn't justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees. About the Role As a Strategy & Operations Manager, Customer Success you will play a critical role in supporting and driving our strategic shift towards serving larger customers and expanding into new verticals within the beauty and wellness industry. You will be responsible for helping us build out the strategy and execution for our Customer Success across onboarding, early lifecycle and account expansion. This is a deeply cross-functional role across Sales, Product and CX. Prior experience in this area is not required - we want an analytical problem solver for this role. You will report to the Chief Revenue Officer. You must be commutable to our NYC headquarters and will operate in a hybrid environment with 3-4 days per week with required attendance on Tuesdays and Thursdays. What You'll Do - Contribute to the development and execution of the roadmap successfully bringing larger customers on to the platform and

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