Home Audio Product Support Specialist 1

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Home Audio Product Support Specialist 1 Miramar, Florida Overview We are seeking a full-time Home Audio Product Support Specialist 1 in our Miramar, FL location. In this role, you will be responsible for getting people back to their passion for enjoying their favorite music and movies by providing basic technical customer support for Garmin's consumer products relating to 2-Channel Stereo and/or Home Theater including JL Audio's line-up of superior category offerings. You will be answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary. Essential Functions Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers Become knowledgeable in the specifications, capabilities and operation of Garmin products Remain current on changes in policies, procedures, and product offerings Complete tasks and/or projects of basic complexity within defined process accurately and timely Thoroughly document work in an organized and timely manner Work a consistent and reliable schedule as identified by management Strong troubleshooting skills and experience in Home Audio sales, support, or installation Basic Qualifications High School Diploma or GED Understanding of technical aspects of home audio components Demonstrated interest for the home audio product segment and interest in developing product knowledge Demonstrated customer service expertise Demonstrated strong and effective verbal, written, and interpersonal communication skills Personal or professional demonstrated technical aptitude, problem solving and troubleshooting

Read the full description at careers-garmin.icims.com. FewerJobs shows a preview and links to the original posting.