Technical Support Engineer

Benefits

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About this role

Technical Support Engineer San Francisco, California, United States About the role As the technical backbone of Gamma's support team, you'll resolve complex issues and ensure millions of users have an excellent experience with the product. That means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the technical resources that help users help themselves. Your work directly impacts user satisfaction and feeds back into product improvements. Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale. You'll also proactively monitor user-generated content to identify potential abuse or policy violations, helping keep Gamma a safe and trusted platform. Our team has a strong in-office culture and works in person 4-5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most. What you'll do - Respond to technical customer inquiries and support escalations via email and chat in Intercom - Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills - Discover and iterate on improvements to internal AI tools to multiply the team's productivity - Collaborate with engineering and design to surface product improvements and deliver effective solutions - Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides - Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations What

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