Senior Customer Engineer

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About this role

Senior Customer Engineer Chennai OR Remote, India About the Role At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers - often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems - your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2-4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership. What You'll Do - Own complex integration and AI agent implementations end-to-end - from technical discovery through go-live and post-launch enhancement - as the primary technical contact for 2-4 enterprise accounts - Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication - Design and deploy agentic AI workflows that orchestrate supply chain

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