Account Manager

Benefits

Parental leave

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Family-building benefits

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Account Manager United States - New York About the role: As an Account Manager, you'll be positioned to guide customers in unlocking Forter's full value. Unlike at other companies where Customer Success and Account Management may feel intermediary, Forter empowers its AM's to drive both revenue retention and growth. In this role, you'll forge lasting relationships with client executives, address complex business challenges, and expand partnerships-building business, technical, and relationship skills that accelerate your career. This is position is based in New York City. What you'll be doing: - Serve as the main point of contact for 45-50 customers, managing relationships throughout the customer lifecycle, including renewals and expansions - Own quarterly renewals forecasting, proactively identifying risks and offering solutions to preserve net dollar retention - Identify and track upsell opportunities in Salesforce to increase account value and revenue - Lead QBRs, providing performance insights on fraud trends and industry updates for a portfolio of 45-50 customers - Support customers in using Forter's products effectively through training and platform enablement What you'll need: - Desired experience: 2 years of relevant Account Management/Customer Success/Sales experience managing a book of business containing approximately 50 customers. Startup experience is a plus. - Commercial aptitude: Track record of growing revenue by renewing contracts and expanding accounts through upsells. Experience with an upsell or revenue quota preferred. - Technical aptitude: Capability to learn technical topics and be a technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex

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