Provisioning Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Provisioning Engineer Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Responsibilities: - Process platform software provisioning requests for customer facing services, allocating telecom resources and features (CNAM, Vanity lookup, SIP Trunk) in accordance with internal procedures and SLAs; - Manage orders of Local DID, International DID and Toll Free for customers through various carriers' portals; - Interact with carriers in order to troubleshoot routing issues with phone numbers; - Work closely with Operations teams to deliver the complex customers' features and requests - Collaborate with Sales, Professional Services, Sales Operations teams to process customer related requests; - Follow up on pending cases and escalations; - Collaborate internally and with other teams to ensure efficient workflows, processes, and resource support; - Monitor for status updates, update corresponding tickets - Provide updates to customers and internal teams - Ensure exceptional customer service to both internal and external customers Required skills: - Minimum 5 years work experience as Tech Support Engineer, Provisioning Engineer or similar roles - Accountability and positive team attitude - Readiness to do repetitive work with accuracy and attention to details; - Ability to multitask while getting things done;

Read the full description at www.five9.com. FewerJobs shows a source-linked preview and links to the original posting.