Supply Chain Customer Service Executive (Korean Speaker)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Supply Chain Customer Service Executive (Korean Speaker) PH GBS Manila The Key Account Representative manages relationships with strategic and key customers across the region, acting as the Single Point of Contact (SPOC) for order-to-delivery execution. The role ensures high service levels by coordinating with internal teams, managing account-specific requirements, and ensuring compliance with contractual agreements while driving strong customer relationships. What You'll Do Relationship & Order Management You handle key account orders and delivery planning with accuracy and timeliness. You ensure adherence to customer-specific procedures and service-level agreements. Internal Coordination & Forecast Alignment You collaborate with Key Account Managers and Demand Planners to ensure alignment. You monitor orders against forecasts and proactively escalate any deviations. Issue Resolution & Claim Handling You manage logistics-, billing-, and return-related claims. You provide transparent and timely feedback and resolutions to customers. Service Optimization & Reporting You track key performance indicators (KPIs), including Delivery Performance, Case-to-Settlement, and Claim Resolution. You identify and recommend opportunities to improve service levels and compliance. What We're Looking For You have a bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent practical experience. You have 2-5 years of experience in account management, customer service, or logistics. You are proficient in both spoken and written Korean. You have exposure to working with key clients, managing service agreements, and resolving escalations. You are familiar with Incoterms, trade compliance, and country-specific export requirements (an advantage). Negotiation: You have strong abilities to handle contract terms, pricing discussions, and service

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