Billing Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Billing Specialist Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Key Responsibilities: - Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis - Research and resolve billing, credit and accounts receivable issues - Review and reconcile account balances in Accounts Receivable - Interface with internal customer service and support organizations on customer inquiries - Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes - Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks Key Skills: - 3-5 years billing experience - SaaS/Software/Technology Experience - Complex Contract Review - Proficient in MS Office, namely Excel - Solid understanding of billing and financial concepts - Strong analytical and problem-solving skills - Excellent oral, written and interpersonal communications - Able to work in stressful situations with firm deadlines - High degree of accuracy and attention to detail - Capable of making timely, independent decisions - NetSuite and Saleforce.com experience a huge plus - Extremely detail oriented with a keen eye for spotting errors and discrepancies - Knowledgeable and

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