Practice Support Associate

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Practice Support Associate US Remote | Remote About Finni Health: Finni Health is revolutionizing autism care through innovative technology. We're hiring a Practice Support Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations. As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You'll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly. This is a high-ownership, customer-facing role with a clear growth path to the Practice Success Manager position. What You'll Do - Serve as a day-to-day point of contact for practice owners-answering questions, providing updates, and reinforcing workflows. - Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams. - Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed. - Take the lead in developing and updating our internal knowledge base to empower users. - Collaborate with internal teams-RCM, Clinical Success, HR, Recruiting, and Product-to resolve outstanding issues and keep provider records current. What We're Looking For - 1-2 years of experience in operations, administration, or customer support-ideally in a healthcare or service-oriented environment. - Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks. - Clear, professional communicator across channels like email, Slack, and Google

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.