Service Desk Analyst with Turkish

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Desk Analyst with Turkish Sofia, , Bulgaria Company Description: Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Job Description: The Service Desk Analyst provides first-line support for Decision Analytics software applications and hosted solutions across EMEA clients during agreed service hours. You will be logging, managing, prioritising, resolving, and escalating incidents and service requests, while ensuring communication and effective resolution in partnership with dedicated support teams. You will report to the Customer Service Manager. What you will do: Act as the first point of contact for internal and external users requiring support for Decision Analytics software and hosted solutions Log, triage, prioritise, and manage incidents and service requests in the incident management system Monitor issues through to resolution, ensuring accurate updates, clear ownership, and escalation where needed Support incident desk activities following agreed service levels, performance standards, and operational procedures Work closely with internal support teams to coordinate investigation and resolution of client issues Ensure all support activities are delivered within agreed Service level agreements and OLAs Produce and share monthly service reports for clients, highlighting service performance and key trends Assist the Customer Service Manager in creating, implementing, reviewing, and maintaining SLAs, OLAs, and support processes

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