Manager Service Delivery, IT (Customer Systems and Innovation)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager Service Delivery, IT (Customer Systems and Innovation) State Texas | City Woodlands Job Title: Work Place Flexibility: Legal Entity: ***The preferred location for this position is The Woodlands, TX. JOB SUMMARY/PURPOSE The Manager of Customer Systems will serve as a key member of the Customer Systems and innovation leadership team with responsibility for the development, implementation and maintenance of application services for the Customer Organization. The Mgr. will devise strategies to improve business practices, choose appropriate applications and program new digital solutions with focus across customer contact, sales, and service value chains. The Mgr. is responsible for understanding the business, aligning IT strategy with overall business strategy and Entergy strategic imperatives, assisting in project prioritization, ensuring that projects align with the IT standards, and that all respective customer systems are reliable and secure. The Mgr. will lead teams responsible for the applications supporting the Customer functions. The application portfolio will include but not be limited to digital customer self-service channels, customer relationship management, automated customer messaging, and internal customer service solutions. The role is responsible for delivering assigned projects on time, on budget, with first time quality, and adherence to business requirements while standardizing/rationalizing technical platforms, as well as operational oversight of the day-to-day support activities performed. JOB DUTIES/RESPONSIBILITIES For the assigned portfol

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