Membership Support Advisor

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Membership Support Advisor United Kingdom Our Clinical Operations Team has an exciting opportunity for a Membership Support Advisor . This role combines customer service excellence with essential operational support tasks in a fast-paced medical environment. You will manage a high volume of inbound and outbound calls while performing administrative duties that ensure the smooth operation of our clinical services. You will work as part of a team dedicated to delivering a safe, effective, caring, and responsive service to over 90K NHS patients. We're looking for motivated individuals who align with GPaH's mission and demonstrate an energetic work ethic, strong sense of ownership, and the ability to work collaboratively. As the voice of our company, you will provide outstanding customer service and administrative support while ensuring compliance with policies and regulatory requirements. Please note : The role is office based with the potential of becoming hybid - We are based in Euston, London. The working hours will be 40hrs a week (8am-8pm), across Monday to Sunday. Weekends will be rotational. WHAT YOU'LL WORK ON - Customer Service: - Confident in handling patient calls and queries daily. - Provide exceptional service to patients and clinicians via phone and emails. - Build positive relationships by addressing needs, queries, and complaints promptly and professionally. - Educate and guide patients on GPaH services and how to access appropriately. - Cover Front of House as requested - Administrative Duties: - Perform back-office tasks such as data entry, document processing, and scanning. - Managing our NHS inbox,

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