SaaS Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

SaaS Engineer Remote - Mexico Role Description We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox's SaaS ecosystem . The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged , enabling Dropboxers to get the most out of their tools. Responsibilities Administer SaaS platforms: user management, security, permissions, workflows, integrations. Proactively evaluate new SaaS features and run pilots/adoption programs. Measure and report on adoption and usage trends across collaboration platforms. Identify opportunities to leverage AI, automation, and integrations for smarter collaboration. Troubleshoot and resolve SaaS-related incidents, documenting best practices. Deliver documentation, training, and communication to drive user enablement. Requirements 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox). Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda). Familiarity with SaaS APIs, integrations, and CI/CD pipelines. Strong analytical skills for usage data, adoption metrics, and feature impact. Excellent troubleshooting, problem-solving, and cross-functional communication skills. Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders. Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides Preferred Qualifications Certifications in Google Workspace or Slack administration. Experience with SaaS adoption programs and driving user engagement. Familiarity with AI/ML-powered SaaS features. Background in SaaS spend optimization and vendor management.

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