Senior Injury Adjuster

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Senior Injury Adjuster Phoenix, Arizona Job Description As a Sr. Injury Adjuster, you will handle attorney-involved, moderately complex claims. Responsibilities include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims per state laws and regulations. You will provide best-in-class member service through setting expectations, proactive communication, advice, and empathy. Key Responsibilities: • Adjust attorney-involved soft tissue and moderately complex injury claims (e.g., torn meniscus, broken bones, disc herniations) and related auto physical damage. • Identify and confirm coverage decisions on soft tissue and moderately complex bodily injury claims. • Investigate loss details, determine liability, evaluate, negotiate, and adjudicate claims timely with clear documentation within authority guidelines. • Manage claims workload, keep members and parties informed, provide timely updates. • Collaborate with team members to resolve issues and escalate when appropriate. • Coordinate with vendors and internal partners to facilitate claim resolution. • Deliver excellent member service with appropriate expectations and communication. • Support workload surges and catastrophe (CAT) response including on-call duties, possible evenings, weekends, holidays. • May travel for CAT deployments with minimal notice. • Handle claims of higher complexity and additional duties as needed. • Ensure effective risk management per policies and procedures. Must Have Qualifications: • High School Diploma or GED. • 2 years auto claims adjusting experience. • 1 year injury adjusting experience with attorney-represented claims. • Proficient knowledge of auto claims contract, investigation, evaluation, negotiation, adjudication, case law, and state regulations. • Strong negotiation, investigation, communication, and conflict resolution skills. • Time management and

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