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Medical Support Assistant (Advanced) - Mental Health

Department of Veterans Affairs - Fargo, North Dakota

Posted May 8, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Offered From the posting source checked Jun 20, 2026
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified
Salary
$45K-$59K From the posting source checked Jun 20, 2026
401(k) match
Reported not verified - source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)
$81,444 U.S. median for this role
Projected growth (BLS Employment Projections)
+6.9% - Faster than average

36% below the BLS role benchmark for healthcare aggregate.

Matched to SOC 29-1141 - Healthcare aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Healthcare From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

Hires in: ND From the posting source checked Jun 20, 2026

About this role

Medical Support Assistant (Advanced) - Mental Health Fargo, North Dakota Summary NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. The Medical Support Assistant (Advanced) is located at the Fargo VA Medical Center within the Mental Health department. This position provides specialized and expert administrative patient support while working collaboratively with-in an interdisciplinary coordinated care delivery model. Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include but are not limited to: Customer service: greets and check-in patients, assists patient with mobile check-in if needed; gathers medical information if needed; refers patients to the appropriate member of the health care team as needed; reports backlogs, difficulties in meeting deadlines, and uncooperative physicians; documents complaints; ability to identify customer's concerns, performs the tasks required to resolve the issues accurately and timely, and follow up as necessary to ensure a satisfactory resolution; resolves difficult problems and diffuses potential dissatisfaction with VA services. Performs receptionist duties: monitors copying and faxing; answers and routes incoming phone calls. Maintains medical charts: generates patient workload reports and monitors activity; serves a technical advisor and liaison (VISTA, CPRS, VSE, IPPS, etc.,); responds to secure messages; responds to appointment requests through VAOS. Follows the current VA Scheduling Directive and Minimum Scheduling efforts. Checks recall reminder lists to avoid delinquencies; prepares for clinics-including printing appointment and clinic lists; monitors ICB and patient demographics; ensures encounter forms are completed; ensures return to

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