Medica Support Assistant (Advanced)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$53K-$69K From the posting source

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Role

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

Hires in: MA From the posting source

About this role

Medica Support Assistant (Advanced) Multiple Locations Summary The AMSA Medical Support Assistant (Advanced) positions are in multiple service lines at the VA Central Western Massachusetts Healthcare System, located on multiple campuses. These position are full-time. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays and may work tours other than their regular scheduled tour to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs. Duties These positions serve as a Medical Support Assistant (Advanced) at VA Central Western Massachusetts Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.Duties may include, but are not limited to: Supports clinics regarding clinic profile management. Collects and updates insurance information from Veterans, family members and other eligible patients. Prepares correspondence and memos as needed. Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage. Follows procedures regarding Community Care referrals. Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Pre-Registers Veterans during

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