Initial Assistance Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$41K-$60K From the posting source

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Role

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

Hires in: ME From the posting source

About this role

Initial Assistance Representative Multiple Locations Summary WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): TS - CARE-Customer Assistance, Relationship and Education -Ed 40-41 REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Duties The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides specialized clerical assistance to Individual Taxpayer Advisory Specialist (ITAS) and other technical specialist by assessing taxpayer needs and directing them to the appropriate individual or area in addition to controlling walk-in area traffic flow and demands. Retrieves transcript of account(s), accepts payments and issues receipts, and input payment transactions to the TAC Security and Remittances Review database. Receives and distributes mail, schedules appointments, maintains office files, inventories tax forms, publications, and non-expendable equipment. Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area. Reviews returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitors and tracks information prior to transmission to stakeholders. Requirements Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability

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