Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager Toronto Office | OnSite CUSTOMER SUCCESS MANAGER Decoda Health is seeking a Customer Success Manager to own the communication interface between our company and the clinics we serve. As the primary point of contact, you'll ensure every customer request is heard, tracked, and resolved-nothing slips through the cracks. This role blends customer success with product operations, leveraging AI tools to streamline processes and communicate efficiently. ABOUT DECODA HEALTH Decoda is the AI-native operating system for elective care clinics, consolidating disconnected tools into one platform for front desk, patient engagement, clinical documentation, billing, and inventory. Backed by Y Combinator with $4.5M raised, our customers see 1.5x appointment growth and 80% reduction in check-in time. WHAT YOU'LL DO - Own customer communication: Serve as the main channel between Decoda and clinics. Respond promptly, follow up relentlessly, and keep customers informed. - Leverage AI: Use AI tools to automate repetitive tasks, draft responses, summarize issues, and enhance workflow speed. - Relay bugs and feature requests: Translate feedback into clear tickets for engineering, track progress, and update customers. - Close the loop: Clearly communicate back to customers when bugs are fixed or features ship-so they're never left wondering. - Light product management: Prioritize incoming requests, recognize trends, and advocate for high-impact features. - Onboard new clinics: Conduct staff training, manage data migration, and ensure smooth go-lives. - Build scalable processes: Develop templates, automations, and playbooks to maximize efficiency as we grow. REQUIREMENTS - Exceptional communication: Clear, prompt writing and speaking as

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